This family name sign is a beautiful touch to any space in your home! It also makes for a fantastic wedding or anniversary gift to any couples. The sign can include first names or last name, as shown in the sample pictures.
Laser cut from mild steel and powder coated so you can hang this item indoors or outdoors. High quality, durable, and will not deteriorate!
We provide you with a personalized sign, no hanging equipment included due to multiple surfaces that the sign could be attached to and some people prefer hooks, screws or some other equipment.
Sizes:
• 8"
• 12"
• 14”
• 18”
• 24”
Sizing goes by the widest dimension of the sign.
Please note that sizing is approximate due to varying styles of the large inital and personalization lengths.
How long does it take for my order to arrive?
- All orders will have a manufacturing time frame of 5-7 business days (excluding weekends and holidays) prior to the order being shipped, regardless of the shipping method selected. For orders that choose Ground, 2- Day, Overnight shipping service will be put into production within 12 hours. Outside of this time, you will not be able to change order information or cancel it.
- Your order will arrive approximately 5 - 7 business days after it's shipped (Except some products, please refer below). We use different shipping partners, but the final delivery is usually via USPS.
- For international orders please allow 2 - 4 weeks for delivery. The final delivery is usually via your local postal service.
- You will receive your order once sent within 1-8 business days depending on the shipping service you have chosen.
To double-check ETA, check the estimated delivery date on your receipt or reach out to our team at contact@chillever.com
SPECIFICATION FOR ALL WOODEN PRODUCTS, CUSTOM SHAPED ORNAMENTS AND CHRISTMAS STOCKINGS:
- Processing Time: 3 - 5 working days average after payment and all designs updated correctly
- Shipping Time: 7 - 10 working days average (US)
SPECIFICATION FOR JEWELRY ( Necklace, Bracelet, Watch, ...) :
- Processing Time: 1 - 3 working days (US)
- Shipping Time: 2 - 5 working days average (US)
- Express Shipping Time: 1 - 3 working days average (US)
- Free shipping over 200$ (Suitable for both express and regular shipping of jewelry)
- Tracking country Origin is US
HOW MUCH DOES SHIPPING COSTS?
Here’s how we break down of our shipping prices:
- $8.99 for order price under $49.99 (US)
- $11.99 for order from $50 to $99 (US)
- $14.99 for order from $100 to $199.99 (US)
- Free shipping over 200$ (Only regular shipping) (US)
At Chillever, we are dedicated to ensuring your satisfaction with every order. If there's anything wrong or if you have any concerns about your purchase, simply reach out to our customer service team at contact@chillever.com.
1. Defective/Damaged Orders
1.1 Time Limit
If you encounter any issues with your purchase, please reach out to us within 30 days from the delivery date to be eligible for a replacement or refund. Unfortunately, we cannot process requests beyond this time frame.
1.2 Eligibility
Since each item from Chillever.com is custom-made and printed specifically for you, our return policy only allows for returns or full refunds in the case of a major problem with the received item. You are eligible for returns or full refunds in the following situations:
- The item is significantly different from the description or the preview shown to you.
- The item is damaged due to the fault of our factory or the carrier.
- The item received is not what you ordered.
Please note that there may be a slight difference of up to 20% between the advertised images and the actual item you receive. This difference can occur due to factors such as lighting during photo shooting or variations in monitor display.
For any other cases not mentioned above, we may consider offering a partial refund, excluding the shipping costs.
1.3 How to file a claim
To file a claim, please send us an email with the following information:
- Order number
- Video or photo of the defective product
- For printing errors, include photographs of the error
- For sizing issues, include a measuring tape, stick, or ruler in the photos of items
- If some of the items are missing, provide images of the received item and the detailed shipping label
- If the received item is not functioning properly, provide a video clearly showing the issue.
Our support team will review the photos/videos you provide of the defective item. If eligible, we will send you a replacement product at no extra cost. In rare cases where sending a replacement is not possible, we will fully refund you for the eligible product, including shipping costs.
1.4 Exceptions:
Refunds or replacements are generally not accepted for instances where there may have been unintentional errors on the customer's part, including:
- Incorrect selection of sizes, designs, colors, etc.
- Failure to carefully preview the design, as some of our printing files are automatically generated to match the preview on our website, or failure to provide the personalization.
We kindly request that you carefully review your order before checking out to ensure its accuracy. Please note that refusing the shipment or returning the item at your own expense doesn't guarantee a refund.
2. Lost/ Missing Orders
If you haven't received any updates on your order for over 15 days, please let us know by email. We will investigate the issue to find out why the shipment is delayed. If we determine that the order is lost because of our mistake, we will either send you a replacement or give you a full refund.
However, please keep in mind that we cannot take responsibility if the order isn't delivered due to an incorrect address or if the recipient refuses/forwards it.
3. Replacement/ Refund Process
Since our products are customized with your information, we do not accept returns. You have the option to donate, keep, or dispose of any unwanted items at your convenience. If you require a replacement, the timeframe will follow the same process as a regular order.
In the case of a refund, you will receive a confirmation once the process is complete. Please allow approximately 5-10 days for the refund to be credited back to your account, depending on your bank's processing time.
Please be informed that by placing an order, you are accepting and agreeing to all the terms mentioned above.
Custom Family Name Monogram Established Metal Sign - Custom Family Name Sign Metal Wall Art Gift for Family LX040P
This family name sign is a beautiful touch to any space in your home! It also makes for a fantastic wedding or anniversary gift to any couples. The sign can include first names or last name, as shown in the sample pictures.
Laser cut from mild steel and powder coated so you can hang this item indoors or outdoors. High quality, durable, and will not deteriorate!
We provide you with a personalized sign, no hanging equipment included due to multiple surfaces that the sign could be attached to and some people prefer hooks, screws or some other equipment.
Sizes:
• 8"
• 12"
• 14”
• 18”
• 24”
Sizing goes by the widest dimension of the sign.
Please note that sizing is approximate due to varying styles of the large inital and personalization lengths.
How long does it take for my order to arrive?
- All orders will have a manufacturing time frame of 5-7 business days (excluding weekends and holidays) prior to the order being shipped, regardless of the shipping method selected. For orders that choose Ground, 2- Day, Overnight shipping service will be put into production within 12 hours. Outside of this time, you will not be able to change order information or cancel it.
- Your order will arrive approximately 5 - 7 business days after it's shipped (Except some products, please refer below). We use different shipping partners, but the final delivery is usually via USPS.
- For international orders please allow 2 - 4 weeks for delivery. The final delivery is usually via your local postal service.
- You will receive your order once sent within 1-8 business days depending on the shipping service you have chosen.
To double-check ETA, check the estimated delivery date on your receipt or reach out to our team at contact@chillever.com
SPECIFICATION FOR ALL WOODEN PRODUCTS, CUSTOM SHAPED ORNAMENTS AND CHRISTMAS STOCKINGS:
- Processing Time: 3 - 5 working days average after payment and all designs updated correctly
- Shipping Time: 7 - 10 working days average (US)
SPECIFICATION FOR JEWELRY ( Necklace, Bracelet, Watch, ...) :
- Processing Time: 1 - 3 working days (US)
- Shipping Time: 2 - 5 working days average (US)
- Express Shipping Time: 1 - 3 working days average (US)
- Free shipping over 200$ (Suitable for both express and regular shipping of jewelry)
- Tracking country Origin is US
HOW MUCH DOES SHIPPING COSTS?
Here’s how we break down of our shipping prices:
- $8.99 for order price under $49.99 (US)
- $11.99 for order from $50 to $99 (US)
- $14.99 for order from $100 to $199.99 (US)
- Free shipping over 200$ (Only regular shipping) (US)
At Chillever, we are dedicated to ensuring your satisfaction with every order. If there's anything wrong or if you have any concerns about your purchase, simply reach out to our customer service team at contact@chillever.com.
1. Defective/Damaged Orders
1.1 Time Limit
If you encounter any issues with your purchase, please reach out to us within 30 days from the delivery date to be eligible for a replacement or refund. Unfortunately, we cannot process requests beyond this time frame.
1.2 Eligibility
Since each item from Chillever.com is custom-made and printed specifically for you, our return policy only allows for returns or full refunds in the case of a major problem with the received item. You are eligible for returns or full refunds in the following situations:
- The item is significantly different from the description or the preview shown to you.
- The item is damaged due to the fault of our factory or the carrier.
- The item received is not what you ordered.
Please note that there may be a slight difference of up to 20% between the advertised images and the actual item you receive. This difference can occur due to factors such as lighting during photo shooting or variations in monitor display.
For any other cases not mentioned above, we may consider offering a partial refund, excluding the shipping costs.
1.3 How to file a claim
To file a claim, please send us an email with the following information:
- Order number
- Video or photo of the defective product
- For printing errors, include photographs of the error
- For sizing issues, include a measuring tape, stick, or ruler in the photos of items
- If some of the items are missing, provide images of the received item and the detailed shipping label
- If the received item is not functioning properly, provide a video clearly showing the issue.
Our support team will review the photos/videos you provide of the defective item. If eligible, we will send you a replacement product at no extra cost. In rare cases where sending a replacement is not possible, we will fully refund you for the eligible product, including shipping costs.
1.4 Exceptions:
Refunds or replacements are generally not accepted for instances where there may have been unintentional errors on the customer's part, including:
- Incorrect selection of sizes, designs, colors, etc.
- Failure to carefully preview the design, as some of our printing files are automatically generated to match the preview on our website, or failure to provide the personalization.
We kindly request that you carefully review your order before checking out to ensure its accuracy. Please note that refusing the shipment or returning the item at your own expense doesn't guarantee a refund.
2. Lost/ Missing Orders
If you haven't received any updates on your order for over 15 days, please let us know by email. We will investigate the issue to find out why the shipment is delayed. If we determine that the order is lost because of our mistake, we will either send you a replacement or give you a full refund.
However, please keep in mind that we cannot take responsibility if the order isn't delivered due to an incorrect address or if the recipient refuses/forwards it.
3. Replacement/ Refund Process
Since our products are customized with your information, we do not accept returns. You have the option to donate, keep, or dispose of any unwanted items at your convenience. If you require a replacement, the timeframe will follow the same process as a regular order.
In the case of a refund, you will receive a confirmation once the process is complete. Please allow approximately 5-10 days for the refund to be credited back to your account, depending on your bank's processing time.
Please be informed that by placing an order, you are accepting and agreeing to all the terms mentioned above.