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We've adjusted our estimates below based on the latest information from our carriers.
Once shipped, delivery within:
USA: 2-8 Business Days
Canada: 3-12 Business Days
Europe: 3-12 Business Days
International: 5-14 Business Days
All orders ship with Love from New Jersey & Florida, USA.
How long does it take my order to arrive?
- We need 3 - 5 business days to process your order and send it out (not include weekend and holidays)
Your order will arrive approximately 5-7 business days after it's shipped (Except some products, please refer below). We use different shipping partners, but the final delivery is usually via USPS.
For international orders please allow 2-4 weeks for delivery. The final delivery is usually via your local postal service.
To double-check ETA’s, check the estimated delivery date on your receipt or reach out to our team at firstname.lastname@example.org
SPECIFICATION FOR ALL WOODEN PRODUCTS, CUSTOM SHAPED ORNAMENTS AND CHRISTMAS STOCKINGS:
- Processing Time: 3-5 working days average after payment and all designs updated correctly
- Shipping Time: 7- 15 working days average (US)
SPECIFICATION FOR JEWELRY ( Necklace, Bracelet,...) :
- Processing Time: 1-3 working days
- Shipping Time: 2- 8 working days average (US)
- Tracking country Origin is US
How much does shipping cost?
Here’s how we break down of our shipping prices:
- $5.99 for order price under $49.99
- $7.99 for order from $50 to $99.99
- $13.99 for order from $100 to $199.99
- Free shipping over 200$
Return, Refund & Replacement Policy
More than anything we want you to be happy with your purchase! If something doesn’t look or feel right, please email us at email@example.com and we’ll make it right!
Please be reminded that our policy lasts 30 days for replacement/refund requests only. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a replacement or refund.
Also please be informed that placing an order means that you accept all the terms mentioned below:
At this time we do not offer Returns in any case, we just offer Replacements. If your item is defective, you don't need to return the original item and we will resend you a replacement for free.
Due to the fact that all items purchased from chillever.com are custom made and printed just for you, we do not exchange or issue a full refund unless an item you received has a major problem. This is when the item is:
- Significantly different from the description or the preview shown to you;
- Damaged due to the fault of our factory or the carrier;
- Not what you ordered;
Please be noted that with other cases (not mentioned above) we only offer a partial refund (excluding shipping fee)
- We DO NOT offer refunds or exchanges on any products purchased during a sale or any promotion.
- We typically DO NOT accept refunds or replacements due to customer's mistakes such as:
- Incorrect selection of sizes, designs, colors, etc.
- Failing to preview the design carefully to see if it's well set (as all of our printing files are automatically generated exactly as same as the preview on our website)
So please review your order carefully before you check out to ensure your order is correct.
Please allow the 20% difference between advertised images and the actual item you received as sometimes advertised images may be slightly different from actual items in terms of color due to the lighting during photo shooting or the monitor's display
To file a claim, please send us an email to firstname.lastname@example.org and include the following information (this is a must):
- Order number
- Video/ photo of the defective product
- If your claim is in regards to a printing error, please include photographs of the error.
- If your claim is in regards to a print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.
- If some of your items are missing, please provide us an image of the received package's cover including the detailed shipping label so we can forward it to our production department to investigate the problem
- Full delivery address
- Contact telephone number
Our support team will review the photos/videos you send of the defective item and, if your item is eligible, we will resend the product to you for no additional cost to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).