Custom Image 15th Anniversary for Couple Personalized Love Knot Necklace
The Love Knot Necklace represents an unbreakable bond between two souls. This symbol of eternal love is a forever favorite and trending everywhere. Surprise your loved one with this gorgeous gift today!
The beautiful Love Knot is crafted with brilliant 14k white gold over stainless steel, and swings from an adjustable cable chain fastened securely with a lobster clasp. The center cubic zirconia crystal measures 6mm in diameter, and is surrounded by smaller cubic zirconia, showcasing added sparkle and shine to this gorgeous gift. You must see it for yourself!
• 14k white gold over stainless steel
• 6mm round-cut cubic zirconia stone
• 18"-22" adjustable cable chain necklace
• Lobster clasp attachment
• Please complete fields required to customize options (Name/Characteristics) and recheck carefully all the customized options.
• Text: Standard English excluding special characters, emojis to ensure the best looking.
• Characteristics: Pick one-by-one options that match your description.
Please be aware that the Preview may be slightly different from the physical item in terms of color due to our lighting at our product photoshoot or your device’s display.
• Orders can be canceled or modified within 2 hours after being placed
• Processing time: 2-5 business days
• Shipping time: 7-12 business days
• Tracking Number: When available, we will send you the tracking number with the confirmation email so that you can track the package online.
• International orders: It may take additional days if orders have to go through customs.
• Due to the global impact of COVID-19, the processing time will be a bit delayed than usual.
• We want you to be satisfied with the products you buy from us.
• Full-refund for faulty products, no question asked
• Full-refund if the item is not as described.
• In case of defective or damaged goods, we will send a replacement to you (No any extra fee) within 30 days since your purchase.
• We have 24/7/365 ticket and email support. Please contact us at firstname.lastname@example.org if you need any assistance.
How long does it take for my order to arrive?
- All orders will have a manufacturing time frame of 5-7 business days (excluding weekends and holidays) prior to the order being shipped, regardless of the shipping method selected. For orders that choose Ground, 2- Day, Overnight shipping service will be put into production within 12 hours. Outside of this time, you will not be able to change order information or cancel it.
- Your order will arrive approximately 5-7 business days after it's shipped (Except some products, please refer below). We use different shipping partners, but the final delivery is usually via USPS.
- For international orders please allow 2-4 weeks for delivery. The final delivery is usually via your local postal service.
- You will receive your order once sent within 1-8 business days depending on the shipping service you have chosen.
To double-check ETA’s, check the estimated delivery date on your receipt or reach out to our team at email@example.com
SPECIFICATION FOR ALL WOODEN PRODUCTS, CUSTOM SHAPED ORNAMENTS AND CHRISTMAS STOCKINGS:
- Processing Time: 3-5 working days average after payment and all designs updated correctly
- Shipping Time: 7- 15 working days average (US)
SPECIFICATION FOR JEWELRY ( Necklace, Bracelet,...) :
- Processing Time: 1-3 working days
- Shipping Time: 2- 8 working days average (US)
- Express Shipping Time: 1-3 working days average (US)
- Tracking country Origin is US
How much does shipping cost?
Here’s how we break down of our shipping prices:
- $7.99 for order price under $49.99
- $9.99 for order from $50 to $99.99
- $14.99 for order from $100 to $199.99
- Free shipping over 200$
Return, Refund & Replacement Policy
More than anything we want you to be happy with your purchase! If something doesn’t look or feel right, please email us at firstname.lastname@example.org and we’ll make it right!
Please be reminded that our policy lasts 30 days for replacement/refund requests only. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a replacement or refund.
Also please be informed that placing an order means that you accept all the terms mentioned below:
At this time we do not offer Returns in any case, we just offer Replacements. If your item is defective, you don't need to return the original item and we will resend you a replacement for free.
Due to the fact that all items purchased from chillever.com are custom made and printed just for you, we do not exchange or issue a full refund unless an item you received has a major problem. This is when the item is:
- Significantly different from the description or the preview shown to you;
- Damaged due to the fault of our factory or the carrier;
- Not what you ordered;
Please be noted that with other cases (not mentioned above) we only offer a partial refund (excluding shipping fee)
- We DO NOT offer refunds or exchanges on any products purchased during a sale or any promotion.
- We typically DO NOT accept refunds or replacements due to customer's mistakes such as:
- Incorrect selection of sizes, designs, colors, etc.
- Failing to preview the design carefully to see if it's well set (as all of our printing files are automatically generated exactly as same as the preview on our website)
So please review your order carefully before you check out to ensure your order is correct.
Please allow the 20% difference between advertised images and the actual item you received as sometimes advertised images may be slightly different from actual items in terms of color due to the lighting during photo shooting or the monitor's display
To file a claim, please send us an email to email@example.com and include the following information (this is a must):
- Order number
- Video/ photo of the defective product
- If your claim is in regards to a printing error, please include photographs of the error.
- If your claim is in regards to a print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.
- If some of your items are missing, please provide us an image of the received package's cover including the detailed shipping label so we can forward it to our production department to investigate the problem
- Full delivery address
- Contact telephone number
Our support team will review the photos/videos you send of the defective item and, if your item is eligible, we will resend the product to you for no additional cost to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).